Last Modified: June 3, 2024
This privacy policy ("Privacy Policy") explains how Morax Inc., doing business as Superbloom ("Superbloom," "Company," "we," "us," or "our"), collects, uses, and discloses information about you when you visit our website, use our document sharing and tracking services, and interact with our platform (collectively, the "Services").
At Superbloom, we are committed to transparency and accountability in our data practices, as well as protecting your privacy and ensuring your information is handled securely. We strive to provide Viewers and Users with clear and accessible information about how their data is collected, used, and protected, and we are dedicated to upholding the highest standards of privacy and security. If you have any questions or concerns about your privacy or data security, please don't hesitate to contact us at privacy@superbloom.one.
This Privacy Policy governs your access of Superbloom Services and applies to all visitors to our website located at https://www.superbloom.one (the "Site"), users who have Superbloom accounts ("Users"), Viewers who access Content through our platform (“Viewer”), and those who access our Services through the Site, applications on various devices, APIs, third-party services, or anywhere else, regardless of how you access it.
As part of our Services, we gather information about Viewers on behalf of our Users. Our handling of this information on behalf of Users is regulated by our contractual agreements with them and by their respective privacy policies. Please note that we are not liable for the privacy policies or practices of Users or other third parties.
Your use of our Site or Services implies your consent to the collection, transfer, processing, storage, disclosure, and other utilization outlined in this Privacy Policy, as well as our Terms of Service.
Superbloom provides a web-based platform designed to assist Users in sharing their information, content, materials, files, and folders (collectively, "Content") and in analyzing how their Content is viewed and interacted with by their customers, prospective customers, and other third parties who may or may not be registered Users of the Service ("Viewers").
When Viewers access Content shared through our platform, it's important for them to understand how their interactions with the content are tracked and analyzed. As a part of our Services, we collect information about Viewer interactions to provide detailed analytics to the Content owner and to enhance the overall user experience. This includes details about how Viewers engage with the shared content, such as views, clicks, downloads, and other relevant information such as information about the Viewer's device type, operating system, browser type, IP address, and other activity data to better understand user behavior and preferences.
This information is crucial for Content owners to understand how their content is being received and to make informed decisions about their communication strategies. By viewing the Content, you consent to this tracking.
The primary purpose of collecting Viewer interaction data is to provide valuable insights to Content owners, allowing them to optimize their content and communication strategies. By analyzing Viewer engagement metrics, Content owners can gain valuable insights into audience preferences, identify areas for improvement, and tailor their content to better meet the needs of their target audience.
By accessing Content shared through our platform, Viewers consent to the collection and analysis of their interaction data as described in this Privacy Policy. This tracking is essential for Content owners to understand the effectiveness of their content and improve their communication strategies.
From Users:
From Viewers:
Automatically Collected Information:
We use the information we collect for various purposes, including:
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. We may share your information with the following third parties in the following circumstances:
We implement robust technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of security measures, data transmission over the internet, or electronic storage is completely foolproof and secure, and we cannot guarantee the security of your information.
Superbloom safeguards data both in transit and at rest. Files are stored behind a firewall and authenticated against the sender's session with each request. We enforce industry best practices for data transmission, utilizing Transport Layer Security (TLS). Our data is stored in Google Cloud's SOC 1 Type II, SOC 2 Type II, and ISO 27001 certified data centers. Files and data are encrypted at rest using AES 256-bit encryption, ensuring that your information is protected during storage. Files are transferred using a pre-signed, expiring URL to upload content. These measures ensure the confidentiality and integrity of your data throughout its lifecycle.
We use cookies to help us understand and save your preferences for future visits and for authentication purposes. You can control cookies through your browser settings, but note that disabling cookies may affect your ability to use certain features of the Services.
At Superbloom, we prioritize the security and ease of access for our users by providing robust authentication methods.
All authentication data, including login credentials and tokens, is transmitted over secure, encrypted channels (HTTPS) to prevent interception by unauthorized parties. We use secure session management practices to protect user sessions, including secure cookies, session timeouts, and protection against session fixation attacks. Our system continuously monitors for suspicious login activities. In case of detected anomalies, users are immediately notified and prompted to verify their identity or change their password.
Superbloom use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Upon connecting your Gmail account to our platform, we request access to your Google profile data. This data is utilized to display your connected Gmail account within the platform. Please be assured that this information is exclusively visible to you within the platform and will not be disclosed to the public. In addition to the aforementioned access to your Google profile data, we also request permission to view your Gmail labels, read your emails, and send emails on your behalf. This access is primarily required to ensure the full functionality of our platform and will not be utilized outside of this context. Upon disconnection of the account, all associated information will be promptly erased.
Superbloom leverages Google Cloud for hosting and data storage. Google Cloud is renowned for its robust security infrastructure and compliance with global data protection standards. Here are some key security features:
Our database of choice is PostgreSQL, known for its advanced security features and reliability. Here are some of the security measures we implement:
Superbloom uses Firebase for authentication and real-time data synchronization. Firebase is a secure platform provided by Google, offering the following security features:
We use Fullstory on our app to better understand our users' needs and to optimize our Service. Fullstory is a technology service that helps us understand our users' experience, and this enables us to build and maintain our service with user feedback. Fullstory uses cookies and other technologies to collect data on our users' behavior and their devices, including a device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Fullstory stores this information on our behalf in a pseudonymized user profile. Fullstory is contractually forbidden to sell any of the data collected on our behalf.
For more information on Fullstory's privacy practices, please visit Fullstory Privacy Policy.
We use Hotjar on our marketing website to better understand our visitors' needs and to optimize the experience. Hotjar is a technology service that helps us better understand our users' experience, and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices, including a device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location, and the preferred language used to display our website. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.
For more information on Hotjar's privacy practices, please visit Hotjar Privacy Policy.
The data collected by Fullstory and Hotjar is used to:
Both Fullstory and Hotjar are GDPR-compliant, and they use various technologies and procedures to help protect user data from unauthorized access, use, or disclosure. This includes encryption of data during transmission and storage, as well as strict access controls to ensure that only authorized personnel can access user data.
By using our app and website, you consent to the collection and use of your information by Fullstory and Hotjar as outlined in this Privacy Policy. If you do not agree with this policy, please discontinue use of our Services, app, and website.
Superbloom is committed to complying with all applicable data protection laws and regulations, including GDPR, CCPA, and others. Our privacy policy outlines our data handling practices, and we regularly review and update our policies to ensure compliance. Specific measures include:
By utilizing these technologies and implementing rigorous security measures, Superbloom ensures that your data is protected and your privacy is maintained. Our commitment to security and compliance provides peace of mind for our customers, knowing that their information is in safe hands.
Subject to applicable law, you have several options regarding your information:
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our Site and update the policy's effective date. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@superbloom.one.